Silo Digital prodvides its customers "ONE-YEAR LIMITED WARRANTY" against manufacturing defects for Silo products. To be covered by this warranty, the Silo product should be purchased from an authorized Silo U.S. reseller. The warranty only covers the original buyer of the product, it is not transferable.

Silo products are warranted to be free from manufacturing defects in materials for one (1) year and workmanship for ninety (90) days from the date of the original retail purchase. If the product fails to conform to this limited warranty, Silo will, at its option and sole discretion, repair or replace the product.

Replacement parts or replacement units provided under this limited warranty are warranted for the remaining portion of the original warranty period, or for ninety (90) days from warranty service or replacement, whichever is later.

How to Obtain Warranty Service
To obtain warranty service, contact Silo Support via email at support@silodigital.net, via phone at 1-888-933-SILO (866-933-7456), or via postal mail at Silo Technical Support, 7050 Owensmouth Ave, Canoga Park, CA 91303. You must provide the model, serial number, and date of purchase. Silo Technical Support is available from 9:00AM to 5:00PM Pacific Time, Monday through Friday. Please note that holiday hours may vary. For up to date information, please visit www.silodigital.net.

Silo reserves the right to assess all warranty claims and to determine if defects or damages are covered by this limited warranty. In case of a claim that is not covered by this warranty, you will be contacted to determine whether Silo should repair the damage for a fee or whether the product should be returned to you as received by the service technician or service center.
Parts and service labor that are Silo's responsibility under this limited warranty will be provided without charge. All other service is at the customer's expense. Silo reserves the right to charge the customer for any service call for anything not covered by this limited warranty. Before you ask for warranty service, please review your User Manual. You may avoid a service call and a service charge.
PLEASE DO NOT RETURN YOUR UNIT TO SILO WITHOUT PRIOR AUTHORIZATION.

Not Covered

This is the only warranty applicable; no one is authorized to extend or modify it or to grant any other warranty on Silo's behalf.

Owner's Responsibility
To ensure warranty service, keep the dated bill or sales receipt as evidence of the purchase date and location. This limited warranty applies only to original purchaser and is non-transferable.
Warranty service conditions are subject to change.

The following conditions are Warranty Exclusion:
1. Normal wear and tear
2. Abuse, unreasonable use, mistreatment, or neglect
3. Damage caused by the equipment or system with which the device is used
4. Device whose Silo Serial Number has been removed or defaced
5. Damage caused by use of non-Silo packaging
6. Damage caused by improper or improperly used packaging
7. Devices that are determined to be stolen
8. Devices that are not registered with Silo within 30 days from the purchase date

Shipping charge for sending the product to Silo’s repair center would be paid for by the customer, and the return shipping will be covered by Silo. This excludes the states of Hawaii, Alaska, and Puerto Rico. For these states, the customer would have to pay for shipping both ways.

To be covered by this limited warranty, please register your Silo product with Silo Digital on our website at, www.silodigital.net or by calling 1(888) 933 - SILO.

MAIL-IN WARRANTY REPAIR PROCEDURE
If Silo Support determines that a problem with a display unit may be within the terms and conditions of the Silo Limited Product Warranty and that a mail-in repair may be performed, the customer will be provided with a return authorization number and mail-in repair instructions. Proof of purchase is required to confirm the product is within the one-year limited warranty period and meets the terms and conditions of the Silo Limited Product Warranty.
The customer will be provided with instructions for packing and shipping the unit to the Silo service center. The original carton box and packing material, or an equivalent as designated by Silo, must be utilized. The cost of shipping to Silo's service center is at the customer's expense. After the product is repaired and tested, the Silo service center will ship the unit back to the customer at Silo's expense. Silo is not responsible for the de-installation or re-installation of the product.

Repair Policy Statement

A. Customer may only return products after receiving Silo’s RMA. For each product, other then ineligible product, returned to silo under a RMA, Silo shall repair or replace the product.

B. If silo receives ineligible product, it may in its sloe discretion pursue the remedies for improper returns as follows:

Reason for ineligible Product
• The same model has not been shipped by Silo to customer within six months prior to customer’s RMA request; and
• Minor Incomplete
• Damaged, misused or abused products;
• Non-Silo Product
• Major incomplete

C. Upon the receipt of product under an RMA, Silo reserves the right to determine if any product is an ineligible product and to institute the remedies for improper returns

D. Special Policy Initially Defective Returns.
It is in everyone’s interest to reduce the number of returns of products that are not initially Defective Product. Silo shall monitor each Customer’s returns for initially Defective Product against the national average for all Silo customers. If Silo determines that a customer has a return history that is not explainable by product performance, Silo will address the matter with the customer. If the returns for initially defective product continue to be high, Silo reserves the right it conduct inspections at customer’s location prior to allowing product returns or to place customer on the on-site inspection program rather than this RMA request program .

• RMA requests shall be submitted through Silo’s Support Group.
• RMA request shall list all its products that customers desires to return under this policy for return of defective products.
• The Silo Support Group shall be responsible for issuing RMA. The support group will determine if the products listed in the RMA request meets the policy requirements under Part II.C that can be ascertained from Silo records.
• The Silo Sales group will mail, fax or E-mail to the customer an RMA form listing products that have been approved or rejected. A copy of the RMA must accompany the returned product.
• Product return under an RMA must be shipped to the Silo product return center indicated on the RMA .The RMA number must be clearly referenced on the return shipment packing List, Bill of Lading and relate charge back documentation. Product shall be shipped freight prepaid and customer shall be responsible for all cost.
• An RMA shall be void with respect to all products authorized to be return that are not received by Silo within 30 days after issuance of the RMA.

Unauthorized Deductions for Returned Product

A. Customer shall not make any credit in respect of returned products other than as permitted under this policy. In no event shall customer make any such deductions or take any such credit for thirty days after products are shipped to Silo pursuant to an RMA.

B. All deductions and credit are subject to verification by Silo. A deduction by customer for returned products in excess of that shown on the credit memorandum issued by Silo will not be accepted and a returned difference will result in customers account. Customers shall immediately pay any such excess.

C. Silo reserves the right to set off any excessive deduction made or credit taken by customer, as well as costs against any amount owed by Silo to customer.

Products that are not initially defective must be repaired in accordance with established Dealer/End under warrant repair procedures as issued by Silo from time to time.